Shipping Policy

Last Updated: 05 August 2025

Thank you for shopping with FuMing Enterprise. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing Time

• All orders are processed within [1-3 business days] (excluding weekends and public holidays) after receiving your order confirmation email.
• You will receive another notification once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Estimated Delivery Time	Shipping Fee
West Malaysia	[2-5 Business days]	RM 6.90
East Malaysia	[1-2 Weeks]	Calculated at checkout
International	[2 Weeks and above]	Calculated at checkout

Note: Delivery times are estimates and may vary due to carrier delays, customs clearance, or unforeseen circumstances.

3. Shipping Carriers

We partner with trusted logistics providers such as EasyParcel to ensure safe and timely delivery of your orders.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link. You can use this to monitor the delivery status of your package.

5. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at fumingincense2@gmail.com within [48 hours] of the expected or actual delivery date. We will assist you in resolving the issue with the courier.

Please ensure that your shipping address is complete and correct. We are not responsible for orders shipped to incorrectly entered addresses.

6. Customs, Duties, and Taxes (for International Orders)

FuMing Enterprise is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping (tariffs, taxes, customs duties, etc.) are the responsibility of the customer.

7. Undeliverable or Returned Packages

If a package is returned due to incorrect address, refusal, or failed delivery attempts, the customer may be responsible for reshipping fees. Refunds (if applicable) will be processed minus original shipping charges.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Email: support@fumingincense.com
Phone: +6012-492 5035 (Whatsapp)
Business Address: COEX, 123 Jalan Timah