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FAQ

Check out our FAQ sections for questions that had been encountered before.

Frequently asked questions
What is the return policy?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
What is hour Customer Service Business Hour?

our customer service is available from 9am-5pm UTC/GMT +8 Hours (Malaysian Time). Note to all customers: Any inquires or requests submitted outside these hours may not receive an immediate response and will be addressed during the next business day.
When will I get my order?

All orders will be processed, packed, and shipped within 1-3 business days from the date of the purchase. The delivery time of the items will differ based on customer's location. In Malaysia, deliveries will take up to 5-7 days. While deliveries internationally, may take up to 2 weeks or above. If felt unease, customers can consult customer service in whatsapp, or shopify inbox.
Where are your products manufactured?

All of our products are naturally handcrafted using premium quality materials by The Owner of FuMing himself in Penang (Malaysia).

How much does shipping cost?

Shipping is calculated based on your location in the checkout page. Best shipping rates are chosen from the shipping provider.