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FAQ

Check out our FAQ sections for questions that had been encountered before.

Why choose FuMing?

At FuMing, we believe incense is more than just fragrance – it is a bridge between tradition, spirituality, and the senses. Based in Malaysia, our story is rooted in the ancient art of incense-making, passed down through generations and perfected with care, patience, and respect for nature.

Malaysia is home to the oldest rainforest in the world, abundant with rare sacred woods, aromatic spices, precious resins, and healing herbs. We honor this natural heritage by making full use of the gifts from our rainforest, crafting incense that captures its purity, richness, and timeless spirit in every stick.

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Frequently asked questions

What is the return policy?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

What is hour Customer Service Business Hour?

our customer service is available from 9am-5pm UTC/GMT +8 Hours (Malaysian Time). Note to all customers: Any inquires or requests submitted outside these hours may not receive an immediate response and will be addressed during the next business day.

When will I get my order?

All orders will be processed, packed, and shipped within 1-3 business days from the date of the purchase. The delivery time of the items will differ based on customer's location. In Malaysia, deliveries will take up to 5-7 days. While deliveries internationally, may take up to 2 weeks or above. If felt unease, customers can consult customer service in whatsapp, or shopify inbox.

Where are your products manufactured?

All of our products are naturally handcrafted using premium quality materials by The Owner of FuMing himself in Penang (Malaysia).

How much does shipping cost?

Shipping is calculated based on your location in the checkout page. Best shipping rates are chosen from the shipping provider.