取消政策

Purchase Option Cancellation Policy

1. Overview
This policy outlines the terms and conditions under which customers may cancel or modify their purchase options. By purchasing our products or services, you agree to comply with the terms stated below.

2. Cancellation Eligibility

  • Customers may cancel a purchase option within 24 hours/ 1 days of placing the order.

  • Certain products or services may be non-cancellable due to their nature (e.g., customized items, digital products, or perishable goods). These will be clearly indicated at the time of purchase.

3. Cancellation Process

  • To cancel a purchase, customers must contact our support team via Email/Whatsapp with the order number and relevant details.

  • Cancellations are only effective after confirmation by our support team.

4. Refunds

  • If a purchase is cancelled within the eligible time frame, a full refund will be issued using the original payment method.

  • For cancellations made after the eligible time frame or for non-cancellable items, refunds may be partial or not applicable, depending on the circumstances.

  • Refunds may take up to 2 business days to process.

5. Modification of Orders

  • Modifications to a purchase option (e.g., changing product variants or subscription plans) must be requested via Customer Service before the order is processed or shipped.

  • We reserve the right to approve or deny modifications based on availability and processing status.

6. Exceptions

  • Special promotions, discounts, or bundle deals may have specific cancellation terms that override this policy.

  • Legal obligations or third-party service terms may limit our ability to cancel certain purchases.

7. Contact Information
For cancellations, refunds, or modifications, please contact our customer support team:

8. Policy Updates
We reserve the right to update this cancellation policy at any time. Customers will be notified of material changes via Email/Whatsapp.